Shipping policy

Shipping Policy

At South Gare, our clothing is made to order. This means that when you place an order, we print it specifically for you. This helps us reduce waste and ensure high quality, but it does mean your items take a little longer to arrive than standard next-day retail.

Please review our shipping timelines below so you know exactly when to expect your new gear.

1. Order Processing & Production Time

Before your order ships, it needs to be printed, quality-checked, and packed.

  • Standard Production Time: 3 to 7 business days.

  • During peak holiday seasons, production may take slightly longer. We will always notify you if there are significant delays.

2. Shipping Methods & Estimated Times

Once your item has been produced, it is handed over to our shipping carriers. Please note that shipping times are estimates, not guarantees, and do not include the production time mentioned above.

Our fulfillment partners have facilities in the US and internationally. Depending on where you live and where the item is printed, estimated transit times are as follows:

  • United Kingdom (Standard Tracked): 10 to 15 days

  • United States (Standard Tracked): 5 to 10 days

  • Rest of World (Standard Tracked): 10 to 20 days

  • Express Shipping (Available for select regions): 5 to 7 days

Total Estimated Delivery Time (Production + Shipping) for a UK customer is typically 13 to 22 days.

3. Shipping Costs

Because our items vary in weight, exact shipping costs are calculated dynamically at checkout based on the contents of your cart and your delivery address.

As a rough guide:

  • UK Standard Shipping starts at approximately £3.20 (approx. $3.97 USD) for the first item, with a small incremental fee for each additional item in your order.

  • US Standard Shipping starts at approximately $4.44 USD.

  • Exact rates will always be displayed on the checkout page before you complete your purchase.

4. Customs, Duties, and Import Taxes

Depending on your location and the fulfillment center used for your specific items, your package may cross international borders.

  • Customers are solely responsible for any customs duties, import taxes, or fees applied by their local government or customs agency.

  • South Gare has no control over these charges and cannot predict what they may be. We will not issue refunds for packages abandoned or returned due to unpaid customs fees.

5. Order Tracking

Once your order finishes production and is handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number. Please allow 24 to 48 hours for the tracking information to update in the carrier's system.

6. Missing or Delayed Packages

We keep a close eye on our orders, but occasionally the postal system experiences delays.

  • Production Delays: If your order has not shipped within 8 business days of your payment confirmation, please contact us so we can investigate the delay with our manufacturing partner.

  • Lost in Transit: If your tracking information shows your package has stopped moving, or it has not arrived by the estimated delivery date, you must notify us within 7 days after the estimated delivery date. This allows us to launch an immediate investigation and arrange a replacement or refund.

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout! If an order is delayed, lost, or returned to sender because of an incorrect or incomplete address provided by the customer, South Gare is not responsible for refunding or replacing the order. If you notice an error immediately after placing your order, email us at help@southgare.com right away, and we will do our best to update it before production begins.